{"id":248403,"date":"2020-11-30T13:43:01","date_gmt":"2020-11-30T12:43:01","guid":{"rendered":"https:\/\/www.testbirds.com\/?p=248403"},"modified":"2023-11-10T15:31:34","modified_gmt":"2023-11-10T15:31:34","slug":"webinar-ux-cx-finding-and-keeping-the-holy-grail-of-retailers-etailers","status":"publish","type":"post","link":"https:\/\/www.testbirds.com\/en\/blog\/webinar-ux-cx-finding-and-keeping-the-holy-grail-of-retailers-etailers\/","title":{"rendered":"Webinar: UX\/CX \u2013 Finding and Keeping the Holy Grail of Retailers\/Etailers"},"content":{"rendered":"<div class=\"ratio ratio-16x9\"><iframe title=\"Webinar: UX\/CX \u2013 Finding and Keeping the Holy Grail of Retailers\/Etailers\" width=\"800\" height=\"450\" data-trucookiecontrol=\"social_content\" src=\"\thttps:\/\/prod-origin.truendo.com\/pc\/placeholder\/v2\/de.html?domain=www.testbirds.com&#038;service_name=YouTube&#038;category_id=social_content&#038;service_id=google_youtube&#038;mode=2&#038;font_color=%23ffffff&#038;bg_color=%2300c376&#038;btn_color=%2300455b\" data-src=\"https:\/\/www.youtube.com\/embed\/dL3_VHFdbBY?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen><\/iframe><\/div>\n<p>UX\/CX has always been important, but the past few months have brought forth a paradigm shift in the digital world, especially for retailers and etailers.<\/p>\n<p>UX\/CX is now crucial to check across all parts of the customer journey, meaning that the experience extends beyond the purchase and includes delivery &amp; communication, packaging, unboxing, customer support, and more.<\/p>\n<p>A coherent brand image is built by ensuring top-notch experiences not only with the product, but with all related touchpoints between the brand\/product and the customer.<\/p>\n<p>As this digital transformation proceeds, companies have changed their processes and approaches to accommodate the demand for \u201cmobile first\u201d development and a stellar user experience across all platforms. In this, it\u2019s crucial to get fresh feedback on these changes from new users, but also to include existing customer groups that are familiar with the brand and brand image already.<\/p>\n<p>In this webinar we discuss digital transformation in the world of retail, why the paradigm shift is essential and how to ensure that you offer your customers a good holistic experience:<\/p>\n<p>\u2013 Current challenges in Retail<br \/>\n\u2013 Going through digital transformation<br \/>\n\u2013 How to improve your UX\/CX<br \/>\n\u2013 How to increase your conversion rates<br \/>\n\u2013 How to deal with demand<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>UX\/CX has always been important, but the past few months have brought forth a paradigm shift in the digital world, especially for retailers and etailers.<\/p>\n","protected":false},"author":51,"featured_media":248410,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"video","meta":{"_acf_changed":false,"episode_type":"","audio_file":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","date_recorded":"","explicit":"","block":"","filesize_raw":"","footnotes":""},"categories":[19908],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.2 (Yoast SEO v22.2) - 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